How can I make a complaint?

We aim to provide a great customer experience.  Sometimes, things might go wrong and we can usually resolve most issues straight away. 

Please email us at [email protected] or call on +44 (0)800 612 6114 to tell us how we can help.   If calling, please leave a message if our customer support team are not able to answer your call immediately.

What you'll need to tell us so that we can help you:

  • Your personal details
  • What's gone wrong and
  • What you want us to do to put things right

Read about our  Customer Complaint Procedure Here.   We keep our complaints procedure under regular review and any updates will be included on this web-page. 



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